Frequently Asked Questions
Everything you need to know about your SUTRA beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. After your products ship, a second email containing your tracking number will be sent so you can monitor your delivery in real-time.
Do you offer international shipping?
Yes, SUTRA ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return policy?
We offer a 30-day return policy for most unused and unopened products. To maintain hygiene standards, certain beauty items cannot be returned once the seal is broken. Please contact our support team to initiate a return.
Are SUTRA products cruelty-free?
Absolutely. We are committed to ethical beauty. None of our products or ingredients are tested on animals, and we work exclusively with suppliers who uphold these same standards.
How do I know which product is right for my skin type?
Each product page includes a 'Skin Type' guide. You can also take our online Skin Quiz or message our beauty consultants via live chat for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.