Returns & Exchanges
At SUTRA, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy on all hair tools and professional styling products. If your purchase doesn't meet your expectations, we are here to help you find the perfect alternative or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, a prepaid shipping label will be sent to your inbox for a seamless return process.
Package Your Items
Securely pack your SUTRA products in their original packaging, ensuring all accessories and manuals are included to qualify for a full refund.
Receive Your Refund
After our warehouse team inspects your returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing